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Privacy Policy

Last updated: February 22, 2026

1. Introduction and Legal Basis

Nedcloud Solutions ("we," "our," or "us") is committed to protecting your privacy in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and the Dutch Implementation Act of the GDPR (Uitvoeringswet AVG). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Data Controller: Nedcloud Solutions
Address: Netherlands
Email: privacy@nedcloudsolutions.nl

2. Information We Collect and Legal Basis

We collect and process personal data based on the following legal grounds under GDPR Article 6:

  • Personal Data (Art. 6(1)(b) - Contract): Name, email address, phone number, and company information when you contact us or enter into a service agreement.
  • Usage Data (Art. 6(1)(f) - Legitimate Interest): Browser type, IP address, pages visited, time spent on pages, and other diagnostic data for website optimization and security.
  • Cookies (Art. 6(1)(a) - Consent): We use cookies and similar tracking technologies based on your explicit consent, which you can withdraw at any time.

3. How We Use Your Information

We process your personal data for the following purposes:

  • To provide and maintain our services (performance of contract)
  • To respond to your inquiries and support requests (legitimate interest)
  • To send you updates and marketing communications (with your explicit consent)
  • To analyze usage patterns and improve our website (legitimate interest)
  • To detect and prevent fraud or technical issues (legitimate interest/legal obligation)

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Generally, we retain contact information for 7 years after the end of our business relationship, in accordance with Dutch tax and commercial law obligations.

5. Data Sharing and International Transfers

We do not sell, trade, or otherwise transfer your personal information to outside parties except to trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential and comply with GDPR requirements.

If we transfer your personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission, or ensure the recipient country has an adequacy decision from the European Commission.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, in accordance with Article 32 of the GDPR. This includes encryption, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

  • Right to Access (Art. 15): You have the right to request copies of your personal data.
  • Right to Rectification (Art. 16): You have the right to request correction of inaccurate data.
  • Right to Erasure (Art. 17): You have the right to request deletion of your data under certain conditions.
  • Right to Restrict Processing (Art. 18): You have the right to request limitation of processing.
  • Right to Data Portability (Art. 20): You have the right to receive your data in a structured format.
  • Right to Object (Art. 21): You have the right to object to processing based on legitimate interests.

To exercise any of these rights, please contact us at privacy@nedcloudsolutions.nl. We will respond to your request within one month as required by GDPR.

8. Right to Lodge a Complaint

If you believe we have not handled your personal data in accordance with the GDPR, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):

Autoriteit Persoonsgegevens
Bezuidenhoutseweg 30
2594 AV Den Haag
The Netherlands
Website: autoriteitpersoonsgegevens.nl

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies based on your explicit consent (Art. 6(1)(a) GDPR), which you can withdraw at any time. We use:

  • Essential cookies: Required for the website to function properly (legal basis: legitimate interest, Art. 6(1)(f))
  • Analytics cookies: Help us understand how visitors interact with our website (legal basis: consent, Art. 6(1)(a))
  • Marketing cookies: Used to deliver relevant advertisements (legal basis: consent, Art. 6(1)(a))

You can manage your cookie preferences at any time by clicking the cookie settings link in the footer of our website or by contacting us at privacy@nedcloudsolutions.nl.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date. For significant changes, we may also provide additional notice via email or a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer:

Nedcloud Solutions
Data Protection Officer
Email: privacy@nedcloudsolutions.nl
Address: Netherlands

We will respond to your inquiry within 30 days as required by the GDPR. If you are not satisfied with our response, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).